Is To Live Like Jesus Clothing Company a secure site?
What are your Terms and Conditions?
To Live Like Jesus Clothing Company’s Terms and Conditions can be found here.
How do I exchange my order?
We do not offer direct exchanges. If you would like to exchange goods, we ask that you simply place a new order for the replacement goods and visit the returns page within 30 days of your original purchase to return the goods you would like to return.
How do I cancel or change my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
Are your goods first quality?
All products we carry and sell are “first quality” and free of major defects.
How do I return defective goods?
You may return your order to To Live Like Jesus Clothing Company within 72 hours of receiving the order if they are defective. You will receive replacement goods via the same shipping service you chose during check out. Please report claims using the returns page.
How can I check the status of my order?
Click on the link to My Account in the upper left corner of the page or click here.
How can I ship my order?
Upon check out you can select between various ground and air options. We will select the carrier to provide you the best value and service based on your location.
Can you ship internationally or process international credit cards?
We do offer international shipping and can accept credit cards from outside of the United States.
Do you accept back orders?
We do not accept orders for inventory we do not have, so we do not accept back orders.
What if I order something and it is out of stock?
We will remove the out of stock items from your order ship the rest of your order. You will not be charged for the out of stock items.
Is there a minimum order size?
We do not have a minimum order size.
We are a school or government organization, do you accept purchase orders?
Please contact email@example.com for additional information.
Who do I contact if I need other help?
Our friendly customer service team can be contacted by emailing firstname.lastname@example.org. You can expect a response within 48 business hours.
FREE SHIPPING – All orders in U.S.A.
Once your order has been printed (Made to order 3-5 business days), we will ship it out right away.
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
International orders are a flat rate for entire order.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at email@example.com noting your order number. We’ll see what can be done.
How do I cancel/change my order?
Orders at To Live Like Jesus Clothing Company may be canceled or changed within one hour of placing your order. If you would like to cancel/change an order, please email us; we will do everything we can to accommodate your request. However, items that have already shipped can not be cancelled and must then follow our return policy.
What is your return policy?
All of us at To Live Like Jesus Clothing Company understand that purchasing online can sometimes be difficult. Sight unseen can also be, well, a pain, that is why we are giving you our satisfaction guarantee!
Customer satisfaction is definitely a top priority here, of course putting a smile on your face with our fantastic items! You buy it, You like it (smile). You buy it, it doesn’t work, No Problem! We stand behind our products, and we mean it. If it’s not exactly what you correct (bad print, defective, etc.), just send it back for an exchange or refund, it’s that simple!
We do ask that you contact us within 10 days of receiving your merchandise along with the reason for the return. Contact us at firstname.lastname@example.org and in the subject line put “Return/Exchange”. We’ll be sure to make it a priority to get you a replacement or refund. Guaranteed!
The item needs to be in its original and unused condition with tags attached and we ask that you pay the return shipping.
Upon receipt of the item, we will exchange or refund your purchase (minus shipping costs) within 5 business days.
We strive to make your online shopping experience simple, easy and hassle free. We highly recommend that returns utilize insurance or tracking services from the shipping company of your choice, as we cannot take responsibility for returns that do not reach us.
Which Payment Methods do you accept?
We accept PayPal and the following credit cards: Visa, Master Card, and American Express.
We do not ship COD.
What is your Sales Tax Policy?
Our home office is located in Los Angeles, California and we are required to collect a tax rate of 9.25% for all orders shipped within California.
The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable can be special ordered upon request. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail.
Do you have sizing information?
We try to include as much accurate sizing information for each product as possible. We have also added a size charts link to every product in the product detail page. Reference the size charts to help determine your size when ordering. Because sizing and cut will vary between brands, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact us by email or phone.
How can I track my order?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging in to your account page. Once you login to your account using your email address and password, you will be able to view your Order History and view past orders and current orders that you have placed.
When will my order will shipped?
Orders placed Monday-Saturday before 11 AM PST will begin processing that day, excluding holidays, and usually ship within 3-5 business day pending availability and credit verification. All orders placed after 11 AM PST will begin processing the next business day. Orders placed on Saturday after 11 AM PST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
To Live Like Jesus Clothing Company
Office: 5818 Whitsett Ave. Unit 406, Valley Village, CA 91607
Warehouse: 20109 Nordhoff St. Chatsworth, CA 91311